When I first started my agency gig I was so excited. It was totally new and I could make it whatever I wanted it to be. After about 3 months my manager/mentor quit and I was left mainly with PR people from the old agency. Another few months went by and the third partner quit so we were struggling to maintain 4 employees. But then a lot of clients began asking for website work and while the GM was originally more focused on 1.PR 2. marketing – he couldn’t stop the web dev train. We did not have the capability so I took it upon myself to learn HTML, photoshop, a bit of javascript so I could design (badly) and program sites using FrontPage or Dreamweaver. Most of our clients at the time were PR people who needed some kind of online presence – in other words they weren’t really brand or marketing people so we didn’t necessarily have to be expert designers or roll-out large-scale sites. This was a boon for the agency though and I am proud to know I had a hand in that growth.
Over the 5 years I was there I ended up managing a little team of account people and freelancers. By far the worst part of managing is having to fire someone. I always see good in people and I had a VERY hard time hiring qualified and reliable people. I think I focused too much on personality and not enough on skill/experience. It was a great learning experience, if nothing else.
After 2 years I was getting antsy so I went for my M.A. in Communications – I got it from a great online program at Seton Hall University – but I really should have gotten my M.B.A., big mistake.
After that I started looking for another job. The GM was nice on a personal level – a great guy really – but from a business perspective he was a nightmare. I don’t think he ever really wanted the agency to get too big but it started feeling claustrophobic and not enough of a challenge for me. I get easily bored can you tell?! He also just did some asinine things which I can’t even remember but I know they frustrated me and my colleagues immensely. Actually I think the biggest issue was the fact that he micromanaged everything so you would have a discussion with a client and he would come in and change something. There was no independence whatsoever and it basically felt like nothing you ever did was right, totally horrible and demoralizing.
I guess he was ready for me to go too after 5 years because he didn’t even ask what could be done for me to stay. I guess I was just a little hurt by this because although I couldn’t stand him as a manager I loved him as a friend.
We spend SO much time with people we work with – think back to all those people! – and you share SO much complaining, confiding, and then you just never talk again. It seems so wrong…
Up next, I get a job on the “client-side”!